ESL Workshop Session 3: Essential Telephone Skills

What does this class offer?

• 1-day Session – Saturday, March 26th, 9 am – 1 pm
• One 4-hour intensive workshop focusing on one language function with an experienced ESL instructor.
• Substantial time to practice new expressions and apply them in specific situations.
• Carefully designed materials to support step-by-step learning of the new conversation skills.
• Additional follow-up practice packets to use after the session.

What will you learn during this session?

• Beginning and ending a phone call: “May I speak to..?”  “Thank you for the information.”
• Taking messages: “I’m sorry, he is not available.  Can I take a message?”
• Leaving a Message: “Can you ask Ms. Jones to call me?”
• Reporting messages to others “John called to let you know that…”
• Asking for information over the phone “I would like to inquire about …)
• Making appointments for different services over the phone “I would like to make an appointment for my son with Dr. Brown.”
• Practical English conversation

What technology is needed for the workshop?

• Reliable internet connection
• A reliable, functioning desktop computer, laptop, or tablet with a keyboard
• Audio and visual capabilities (webcam/video, speakers or headphones, and microphone) appropriate for video conferencing

Please read the following cancellation policy carefully before registering for any The Literacy Center ESL Workshop.

This workshop will take place on Saturday, March 26th, 9 am – 1 pm.  Refunds/discounts will not be issued if you can only make it to one 2-hour session. The Literacy Center (TLC) will issue a full refund of the class fee up to 72 hours (3 days) prior to the Workshop start time if a written request is submitted.  Refunds will not be provided within 72 hours of the Workshop start time or after the Workshop has concluded, for any reason.  Please carefully review the technical qualifications for the class as no refund will be provided due to technical issues experienced logging in to the class or during the class.  Refunds will not be offered to those who find the workshop content too difficult to understand, so we suggest carefully reviewing the prerequisites and/or qualifying questions prior to registering.  If TLC cancels the class, a refund of the class fee will be provided.  All refunds will be processed through PayPal.