Workforce Development

Administrative Professional Training Program

TLC is a key partner in helping our community’s employers meet their workforce needs.  Currently, there is a vital demand for qualified administrative office staff.  TLC offers a 6-week job training program to prepare individuals for administrative office positions.  These positions will include Administrative Assistants, Office Managers, Coordinators, Executive Assistants, Receptionists, Office Assistants, and other support positions with local businesses, organizations, and agencies.  The program provides six weeks of instruction for the unemployed, underemployed, and career changers.

Classes will meet Monday through Friday, 9 am -2 pm.  The curriculum will include the following:

    • Clerical Skills (Filing, Inventory, Sorting & Delivering Mail, Scheduling Appointments, etc.)
    • Communication Skills
    • Customer Service
    • Interview Prep
    • Job Search
    • Microsoft Office (Outlook, Word, Excel, PowerPoint, & Publisher)
    • Organization Skills
    • Planning Skills
    • Preparing for Job Fairs
    • Presentation Skills
    • Problem Solving Skills
    • Professional Etiquette
    • Resume Writing
    • Team Building
    • Time Management
    • Typing Instruction

Additionally, the series will feature Guest Speakers who are HR Professionals/Recruiters as well as current Administrative Professionals.  A Team Building Project and Presentation will help students learn real-world skills.  The program will also include the following: weekly meetings with a Career Counselor, internship opportunities for those individuals who do not have previous work experience or would like additional work experience, and job placement assistance.

Prerequisites for the program include: HS Diploma or GED, background check, resume, eligibility to work in the U.S., English language proficiency, and basic knowledge of computers and typing skills.

Prerequisite classes will also be available for students who are interested in the program but do not meet the minimum requirements.  These will include: Introduction to Computers, Introduction to Typing, How to Create a Resume Workshop, and Refresher Classes in Reading, Writing and Math.

Computer Classes

TLC offers the following classes:

  • Introduction to Computers
  • Introduction to Internet
  • Introduction to Typing
  • Introduction to Microsoft Word
  • Introduction to Microsoft Excel
  • Introduction to Microsoft PowerPoint
  • Introduction to Microsoft Outlook
  • Introduction to Microsoft Publisher
  • Intermediate Microsoft Word
  • Intermediate Microsoft Excel
  • Intermediate Microsoft PowerPoint
  • Intermediate Microsoft Outlook
  • Advanced Microsoft Word
  • Advanced Microsoft Excel
  • Advanced Microsoft PowerPoint
  • Advanced Microsoft Outlook

TLC offers the following classes for individuals searching for employment:

  • How to Search for a Job
  • How to Write a Resume
  • Interview Prep
  • Networking 101 

The following soft skills workshops are offered throughout the year: 

  • Professional Etiquette
  • Goal Setting
  • Time Management
  • Workplace Communication
  • Teambuilding

Career Counseling

Individual career counseling is available to anyone who would like assistance finding employment.  The Counselor develops a custom plan that helps each individual attain their professional goals.

Annual Job Fair & Hiring Events

TLC hosts an annual job fair with 30 employers every May.  Leading up to the Fair, TLC provides Job Fair Prep Workshops that help job seekers properly prepare for the fair so they get the most out of it.  Check our News & Events page in the Spring for the next Job Fair date.

Throughout the year, TLC offers hiring events with individual employers.   Check our News & Events page for upcoming Hiring Events.

If you are interested in any of the programs or services above, please contact Katherine Kelly Gallagher, MA.